Do not rent from Payless

My family rented a car with Payless at Las Vegas. The front desk lady was real cute & sweet. She told us she was giving us a free upgrade.

It was a scam. Not until after we had signed the papers and received the bill did we find that they charged 20$ extra -a day- for that "free" upgrade. When I called up to complain, they just told me it was my fault for signing the papers. It also took 5 calls before they'd even consider listening to me.

Yes, I know it was stupid not to check the fine print. But that is still not a good way to run a business. I will never rent with them again.

If it was 5$ a day, I wouldn't have complained. But 20$? They are seriously milking this. Be careful of cute front desk ladies and thier "sweet" deals.

However, it could have been a lot worse! Take a look at these review places:
http://www.epinions.com/reviews/Payless_Car_Rental
http://www.rateitall.com/i-54204-payless-car-rental.aspx

Yeouch.

Originally posted on 2009/01/10

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